Refund
Policy

Last updated: 15.6.2025

We understand that plans can change – and we aim to be as fair as possible. Please read our refund policy carefully before booking.

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Customer Cancellations

• More than 7 days before your activity: 100% refund

• 6 to 2 days before the activity: 50% refund

• Less than 48 hours before or no-show: No refund

Please notify us via email as early as possible if you need to cancel.

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Cancellations by Trails and Above

If we must cancel due to:

• Unsafe weather conditions

• Illness or accident of the guide

• Too few participants

• Force majeure (e.g. road closures, natural hazards)

You will receive a 100% refund or the option to reschedule (your choice).

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Refund Method and Timeline

Refunds will be processed to the original payment method (bank transfer or other)

within 7 working days of cancellation confirmation.

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How to Request a Refund

Include:

• Your name

• Activity name and date

• Reason for cancellation (if applicable)

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We’re outdoor people – we know flexibility matters. Thanks for your understanding!